Refund & Cancellation Policy
This policy explains how refunds work across engagements with Zobli Innovations Private Limited, including our Immortal SEO and India Darpan services. It's written in plain language so there are no surprises if something doesn't go to plan.
Effective date: August 20, 2026
30-day window
Applies when we haven't delivered what was promised in the agreed scope.
Set per project
Exact refund terms are defined in your project agreement at kickoff.
Email only
Every refund conversation and decision happens over email, in writing.
7-day payout
Approved refunds are paid within 7 days of the final written agreement.
1. Our Commitment
We take on every project expecting to deliver what we scoped. This policy exists for the rare case where that doesn't happen — so both sides know exactly how a refund would be handled, before any money changes hands.
2. 30-Day Refund Window
You can request a refund within 30 days of the relevant milestone if we did not deliver what was promised in the agreed scope of work. This is the general rule across our services — the specifics of "what was promised" are what the project agreement defines (see below).
3. Project-Specific Terms
Beyond the 30-day window, refund terms and conditions vary from project to project. Every engagement is different in scope, timeline, and deliverables, so the precise conditions — what counts as "not delivered," any milestone-based eligibility, and exclusions — are discussed and agreed with you at the start of the project, before work begins.
Your project agreement or proposal is the source of truth for these specifics.
4. How to Request a Refund
All refund conversations are handled over email. To start a request, email us with:
- Your project or engagement name
- Invoice or payment reference
- What was promised and what wasn't delivered
We don't process refund requests made by phone or chat — email keeps a clear written record for both sides.
5. Review & Discussion
Once we receive your request, we'll review it against the project agreement and reply by email to discuss. Any back-and-forth — clarifying scope, agreeing on an amount, or resolving a disagreement — happens over that same email thread until both sides reach a final decision in writing.
6. Payment of Approved Refunds
Once a refund is finalized over email, we'll process payment within 7 days of that final discussion, to the original payment method where possible.
7. Services Covered
This policy applies to services delivered under the Zobli Innovations umbrella, including:
- Immortal SEO — our SEO and digital marketing delivery brand
- India Darpan — engagements related to the India Darpan app/platform
Where a specific project agreement sets different terms, that agreement takes precedence for that engagement.
8. Contact Us
Questions about a refund, or want to start a request? Reach out and we'll take it from there.
Email us